Everything You Need to Know About Working with Datatech RCM Solutions
💼 About Our Services
Q1: What services does Datatech RCM Solutions provide?
We offer end-to-end Revenue Cycle Management (RCM) solutions, including medical billing, coding, claims submission, A/R follow-up, denial management, credentialing, and reporting. We work with various specialties including pain management, internal medicine, neurology, and more.
Q2: Do you work with small practices or only large clinics?
We support providers of all sizes — from solo practitioners and small clinics to multi-specialty healthcare organizations. Our services scale with your needs.
Q3: Can you take over my existing billing system or do I have to switch software?
Yes, we can work within your existing EHR or PM system, or recommend HIPAA-compliant software if needed. We’re experienced with Athenahealth, Kareo, AdvancedMD, eClinicalWorks, and others.
Q4: How do I get started with your services?
Simply contact us through our website or schedule a free consultation. We’ll conduct a needs assessment, review your current RCM workflow, and tailor a proposal based on your specific requirements.
🩺 Medical Billing & Claims
Q5: How do you ensure my claims get paid faster?
We improve your clean claim rate by validating documentation, verifying eligibility in advance, coding accurately, and following up aggressively. Our denial management system also ensures rejected claims are corrected and resubmitted promptly.
Q6: What specialties do you support?
We work with a wide range of specialties, including:
- Pain Management
- Neurology
- Cardiology
- Internal Medicine
- Psychiatry
- Family Practice
- General Surgery
If your specialty isn’t listed, reach out — chances are we’ve worked with it.
Q7: Can you help with old accounts receivable (A/R)?
Absolutely. We specialize in A/R recovery, including claims that are over 90, 120, or even 180 days old. We’ve recovered hundreds of thousands in aged claims for our clients.
🔐 HIPAA & Data Security
Q8: Is Datatech RCM Solutions HIPAA-compliant?
Yes. We follow strict HIPAA guidelines, use encrypted communication, implement role-based access control, and maintain signed Business Associate Agreements (BAAs) with all vendors and subcontractors.
Q9: How is my data secured?
We use secure, HIPAA-compliant cloud platforms with AES-256 encryption, 2FA, audit logging, and real-time threat monitoring to ensure full data protection.
Q10: Do you train your staff on HIPAA?
Yes. Every team member receives mandatory HIPAA training upon joining and undergoes annual re-certification to stay updated with the latest compliance standards.
💰 Pricing & Payments
Q11: How much do your services cost?
Our pricing is typically based on a percentage of collections or a fixed monthly fee, depending on your volume and service scope. We offer transparent pricing with no hidden charges.
Q12: Are there any setup or onboarding fees?
In most cases, we offer free onboarding. Any custom integrations or special software licenses may incur minimal setup costs, which are discussed transparently upfront.
Q13: How do I pay you?
You’ll receive a monthly invoice for our services, and payment can be made via ACH, bank transfer, or other secure methods as agreed upon.
📈 Results & Reporting
Q14: How soon can I expect to see results?
Most clients start seeing improved cash flow and reduced denials within the first 30–60 days. Significant improvements in A/R and collections typically show within one quarter.
Q15: Will I receive regular reports?
Yes. We provide weekly and monthly reports on collections, denials, aged A/R, CPT-level performance, and payer trends. Custom dashboards and real-time reporting are also available.
Q16: Can I track performance in real time?
Yes, we offer real-time dashboards and claim tracking tools, depending on your system setup. Transparency and accountability are part of our core service promise.
🧾 Other Questions
Q17: Do you provide credentialing services?
Yes, we offer full credentialing and re-credentialing services with commercial payers, Medicare, and Medicaid. We also assist with CAQH updates and provider enrollment.
Q18: Do you work with out-of-network (OON) billing?
Yes. We help providers navigate OON billing, manage documentation, and optimize reimbursement while staying compliant with surprise billing laws.
Q19: Can I speak to a current client for a reference?
Absolutely. Upon request, we can connect you with satisfied clients who are open to sharing their experience with our services.